Sendlore FAQ
Answers before you save, import, search, share, or pay.
A detailed, current reference for how Sendlore actually works: capture limits, Search and Ask, organization, privacy, sharing, exports, pricing, credits, mobile access, and what happens when a source cannot be fully read.
Basics
Basics
What Sendlore is — and what it is not.
What is Sendlore?
Sendlore is a personal knowledge inbox for saved sources. You can keep links, notes, files, supported media, and other captured material together with your own context, then retrieve it later through Search or Ask. It is designed around saving with context and finding by memory, not just storing bookmarks. See how Sendlore works.
Who is Sendlore for?
It is built for people who repeatedly save useful online material and need it again later: researchers, writers, founders, marketers, creators, students, and knowledge workers are common fits. The product is most useful when your saved material becomes a working reference library rather than a short reading queue.
Is Sendlore a team workspace?
No. The current product is built around a personal, authenticated, owner-scoped library. It is not a collaborative team wiki, CRM, project-management system, or shared research workspace. You can deliberately share individual saves, but there is no multi-user team workspace model today.
Capture & processing
Capture & processing
What you can save and what happens after capture.
What can I save in Sendlore?
You can save URLs, personal text notes, images, screenshots, supported documents, forwarded email, browser-selected text, and supported social/video sources. Current document support includes formats such as PDF, DOCX, PPTX, XLSX, EPUB, HTML, CSV, JSON, TXT, and Markdown. Capture depth varies by source. See the saving and file guide.
What happens after I save a URL?
Sendlore keeps the source first, then attempts to gather additional evidence such as page text, metadata, transcript content, OCR text, and generated notes where the source and configured services allow it. A save can therefore be useful even if deeper enrichment is partial or delayed.
Do I have to fill in “Why saved”?
No. It is optional. But a short note such as “pricing example for onboarding” or “source for chapter three” gives Sendlore your intent at capture time and can make the save much easier to recover later. You can edit it after saving.
Does every save get a full summary or transcript?
No. This is one of the most important product limits. Some articles and supported sources yield rich extracted text and generated notes; some videos have transcripts; other sources may remain partial or metadata-only. Sendlore does not promise a transcript or full summary for every URL.
Can I save private, paywalled, or login-gated pages?
You can save the URL, but a plain server-side capture may not be able to read content behind a login, paywall, bot wall, or browser-only session. The current Chrome extension can optionally include visible page text when you explicitly save the page you are viewing, which can help in some cases. It is not a bypass for access controls. Extension setup and limits.
Can I save social posts and videos?
Yes, you can save supported social and video URLs. Extraction varies by platform, post type, provider availability, and whether usable text, media, captions, or transcripts can be obtained. Some saves will be richer than others, and private or restricted posts may not be readable.
Can I save files and screenshots?
Yes. Images and supported documents can be uploaded through the Save flow. Sendlore may extract readable text from supported files and images where available. File-size and format limits apply; scanned or picture-only documents can provide less usable text. See current file limits.
Can I import my existing bookmarks and saved content?
Yes. The current Import flow supports browser bookmark exports plus supported exports from X/Twitter, Instagram, TikTok, and YouTube, as well as pasted URL lists and supported documents. Free accounts use Light imports; paid accounts can choose richer Full AI processing when available. Read the import guide.
What happens if Sendlore thinks I already saved something?
During manual web-app saving, an exact or similar match may show a Looks familiar prompt. Merge attaches the incoming URL as an alternate source and appends any new why-saved text, but never combines two existing note bodies. After saving, suspected near-duplicates may be flagged for review, where you can mark them Unique, Related, or Keep both; existing notes cannot be merged. Chrome extension and iOS Shortcut captures skip this pre-save prompt. Exact duplicates and failed saves are not supposed to consume reading credits.
What happens if the original page or post is deleted later?
Information already captured into your Sendlore note can remain in your library until you delete it, but the original source URL may stop working. Sendlore should not be treated as a guaranteed permanent web archive or as a promise to preserve every original image, video, or page exactly as it appeared.
Search & Ask
Search & Ask
How retrieval works and what the AI can use.
Can I find something without remembering the exact title?
Yes. Search is designed for partial recall: a topic, person, source, platform, rough time, phrase, or the reason you saved it. Sendlore combines ordinary text matching with meaning-based retrieval and structured filters. See AI bookmark search.
What is the difference between Search and Ask?
Search helps you locate and browse the saved items themselves. Ask retrieves relevant saves and writes an answer across that material, with links back to supporting items. Use Search when you want the source; use Ask when the answer may span several sources. Detailed comparison.
What information can Search use?
Depending on what was captured and indexed, Search can use the title, source details, your Why saved note, extracted source text, generated summary and takeaways, transcript text, OCR-derived text, tags, folder context, platform, item type, and time-related metadata. A Light or metadata-only save naturally provides less evidence.
Does Ask use the open web or outside knowledge?
Ask is designed to answer from the saved-note context retrieved from your library, not as a general web-search chatbot. Its current prompt explicitly tells the model to answer only from the numbered saved-note context it receives. Important answers should still be checked against the linked source saves. See how Ask works.
What should I do if Search or Ask misses something?
First confirm the save finished processing and is not metadata-only, clear overly narrow filters, and try the strongest concept you remember rather than a long query. Adding or improving Why saved can help when your personal intent is what you remember. For an incomplete capture, Retry extraction may be appropriate. Troubleshoot retrieval.
Organization
Organization
Folders, tags, reminders, Archive, and Trash.
Do I have to organize every save into a folder?
No. Sendlore is intentionally not dependent on perfect filing. You can choose a folder during capture, move items later, or leave quick captures Unsorted and rely on Search until organization becomes useful.
How do folders, tags, and reminders work together?
Use folders for durable projects or areas, tags for cross-cutting labels, and reminders when a save needs to return at a specific future time. The app can also suggest folders for Unsorted items based on your library. Organization guide.
What is the difference between Archive and Trash?
Archive changes an item’s status without deleting it. Removing an item sends it to Trash in the current app, where it can be restored. Use Archive when you want the save out of your active workflow but still available; use Trash when you intend to remove it.
Privacy, sharing & data
Privacy, sharing & data
What stays private, what sharing exposes, and how to take data out.
Are my Sendlore saves private?
Personal libraries are designed to be private by default behind authenticated, owner-scoped access. An item becomes publicly accessible only when you deliberately create a public share link for that save. Sendlore does not claim end-to-end encryption or a zero-knowledge architecture.
What happens when I create a share link?
Sendlore creates an opaque public URL for that individual saved note. A viewer does not need to sign in to open the public share page. Sharing one note does not expose your whole library or turn the account into a team workspace.
Can I revoke a share link?
Yes. Turning sharing off removes the saved note’s public share slug, so the previous public link no longer resolves to the note. You control sharing per item. Sharing guide.
Is my saved content used to train AI models?
The current Sendlore account settings state that saved content is not used to train models. That does not mean content never leaves the application server: hosting, extraction, analytics, and AI providers can process data when required to provide product features. Avoid interpreting this as a “no third-party processing” claim.
Can third-party AI or infrastructure providers process my content?
Yes, depending on the feature. The current codebase uses external hosting and AI/extraction providers for parts of capture, OCR, transcription, embeddings, summaries, Search, and Ask. Public privacy wording should therefore focus on authenticated access, private-by-default libraries, deliberate sharing, export, and account controls rather than claiming that no third party ever processes content.
What can I export from Sendlore?
From Settings you can download an account export containing JSON records plus a Markdown bundle. The current export endpoint retrieves up to 5,000 saves per export and includes trashed items with a marker. Individual saves can also be copied as Markdown or downloaded through the PDF/print export path. Export instructions.
Can I delete my Sendlore account and data?
Yes. Settings includes a permanent Delete account action that requires typing DELETE to confirm. The current implementation cancels live paid subscriptions first, deletes the auth user, and relies on cascading deletion for account data such as the profile, notes, folders, and tokens. The action cannot be undone.
Pricing & credits
Pricing & credits
Free plan, paid plans, Ask limits, Light saves, rollover, and top-ups.
Is Sendlore free?
Yes. The current Free plan has no time limit and does not require a card to start. It includes 100 welcome credits for the first 30 days, then 30 credits each month, unlimited library and Search, a Light import of up to 1,000 links, and 20 Ask questions per month. See current pricing.
How much do paid Sendlore plans cost?
Current standard pricing is Plus $9/month or $90/year, Pro $19/month or $190/year, and Max $39/month or $390/year. Annual pricing is positioned as two months free. Promotional or founding offers can change, so use the Pricing page for current checkout availability and offers.
What is a Sendlore credit?
Credits pay for Sendlore reading or re-reading new material. A standard link, article, note, email, image, document, or single social post is currently 1 credit. Richer media can cost more because there is more content to process.
What uses more than one credit?
The current credit menu lists a 2–10 slide carousel at 2 credits, an 11–20 slide carousel at 4, a fully watched video up to 3 minutes at 3, and longer video/audio at 2 credits plus 1 per 5 minutes. A deliberate AI rerun on an existing note is listed at 1 credit.
Do Search or Ask use reading credits?
No. Search and Ask do not deduct the capture/reading credit balance. Search is unlimited. Ask has separate plan limits: Free 20 per month, Plus 15 per day, Pro 40 per day, and Max 100 per day. Sharing and export also do not spend reading credits.
What happens when I run out of credits?
Saving does not have to stop. New items can be kept as Light saves with the source and basic details, then receive richer processing later as credits become available. Light saves naturally provide less searchable evidence until they are enriched.
How do credit rollover and top-ups work?
On paid plans, up to half of unused monthly credits can roll into the next month; rolled-over credits last one month. Paid accounts can currently buy 250 additional credits for $5 or 1,000 for $15. Top-up credits last 12 months and are used after monthly credits.
Can I cancel a paid plan?
Yes. The current billing flow keeps the paid plan active through the end of the paid period, then moves the account to Free. Canceling a subscription does not delete your library. Deleting the account is a separate, explicit action in Settings.
Devices & troubleshooting
Devices & troubleshooting
Browser support, mobile access, processing states, and failures.
Which browsers and devices does Sendlore support?
The Sendlore web app is responsive and intended for desktop and mobile browsers. The public browser extension is currently distributed as a Chrome extension; Chromium-based browsers may be able to run it, but broader browser support should not be treated as guaranteed. Chrome extension details.
Does Sendlore have a native iPhone or Android app?
No native mobile app should be claimed today. You can use the responsive web app on a phone, and Sendlore provides a Send to Sendlore iPhone Shortcut for Share Sheet capture. Set up the iPhone Shortcut.
What do Processing, Light, partial, and Needs attention mean?
Processing means background work is still running. Light means the source is kept but richer processing is waiting for credits. Partial/metadata-only means Sendlore captured some evidence but not the full source. Needs attention means the capture could not produce a usable note and the app can show next actions. Processing-state guide.
What should I do when a save fails?
Read the failure reason first. Deleted pages, login requirements, access denials, bot walls, script-only pages, timeouts, and unsupported files need different fixes. Retry when the source is likely to work on another attempt; use the Chrome extension’s page-text option for some browser-only pages; or keep the source as a lighter save if deeper extraction is unavailable. Troubleshoot a failed save.